Direcway system in use by U.S. Forest Service fire camp.

I do not live near you. How can I get the equipment installed?
No installation is required. Just open a window and pass through the cables connecting the modem/s with the antenna.  We will ship the equipment to you with complete instructions. A 2 hour telephone consultation is included to help you get started.

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Can I send and receive Fax messages and place telephone calls from my system?

Yes, but you will need a subscription from the vendors of these services.

What permission do I need to change my location?
No permission is required if you are traveling in North America! Just set up your dish and connect to the internet.

How will I know where to aim my antenna?
The system will tell you where to aim, after you supply it with your zip code or Longitude and Latitude.

Can the antenna be attached to the roof of my RV?
Yes it can but you will need to climb up and down to aim the dish and parking in the shade and internet connection won't be compatible, since trees will often obscure your view of the southern sky.

Can I receive DirecTV with the satellite internet equipment?
Yes, an accessory device can be attached to your internet dish. You will need a DirecTV receiver, and will be billed separately from DirecTV for the programming package you select.

Can I connect multiple computers to my Direcway internet connection?
Yes, you can connect them via Ethernet cables or by way of a WiFi [radio] network which requires no wiring.

 Do I have to be certified to aim my dish?
No, FCC Regulations recommend that people aiming a Direcway dish be trained. We will train you to aim your dish with the professional aiming tools supplied with our kit. The FCC does not certify technicians. Certification for professional installers is available through the Direcway distributors and is available only for those who wish to make a business of selling and installing Direcway systems. Several Direcway VAR’s will sell you a certificate of recogniton for $500.00.

Can I use my directTV antenna to access the internet?
No, the directTV is too small and lacks the ability to send a signal. It is for receiving only.

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Is it true that Rvers cannot use the system?
Don’t tell that to the customers of MotoSat and GroundControl. They paid a lot more for their systems and $99.00 per month for the privilege of having a dish with moorized aiming. Their antenna and other equipment are identical to what we sell.

Can I move the dish frequently?
Hundreds of Rvers are setting up their tripod mounted dish each week and re-aiming it. Direcway is pleased to have you use their system if you aim your dish correctly and pay your bill on time. If you can’t aim your dish, you will not be able to use the internet. They are not prepared to tell you how to aim your dish.

Is a roof mounted antenna better?
It is your choice, ground or roof. I prefer to mount my dish on the ground. I don’t see any reason to haul it up to the roof. FCC regulations require that the dish be .5 meters [2 feet] above the ground, or inside a 12’ fenced perimeter, for safety reasons.

How hard is it to aim the dish?
It will probably take you more than an hour the first time and only 10 minutes after you have done it a few times. The aiming instruments make it a simple procedure.

 

How fast is the Satellite Internet Connection?

Visit The HughesNet website and make your own decision

http://gethughesnet.com click speed.

It is 20 times faster than Dial up. Many factors including traffic on the internet are involved. It is fast enough for streaming video.

Why does HughesNet [formerly Direcway] refuse to sell directly to Rvers?
They are obligated to support their dealers who sell automatic aiming antennas. They supply 24/7 technical support and don’t want to be called by Rvers who need help to aim their dishes.

Who will supply my technical support?
We at RV-Anywhere will support you during your first installation. Once you get on the internet, you will have access to the HughesNet [formerly Direcway] technical support team who are available 24/7 to assist you.

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What happens if HughesNet [formerly Direcway] finds out I am mobile?
HughesNet [formerly Direcway] is struggling to deal with a flood of new subscribers and their startup problems. They are not prepared to handle requests for support from people who need help aiming their dish. Their policy is simple. Dishes can only be installed by authorized installers. If you tell them you are adjusting your dish, they will not support you. If you can do it yourself, they will be happy provide you with reliable service.

Does this system work in bad weather?
Yes the system works during bad weather. Heavy clouds do degrade the speed of your connection, but mine has been working reliably for a year with one 20 minute interruption during a severe thunderstorm that took out my DirecTV for more than 2 hours.

Can I save money and buy my system from a subscriber who has cancelled?
Yes, if that subscriber has paid his bill in full. If not, HughesNet [formerly Direcway] will not activate your account until the former owners charges are paid in full. Many people purchased their system on a $99.00 down and $99.00/month plan and agreed to subscribe for 18 months. Now that DSL has arrived in their neighborhood they want to unload their equipment. Don’t get stuck. Buy your system from someone who can commission it and get it to you already activated and working.

 

Is there a limit to usage? FAP [Fair Access Policy] In the world of broadband, sharing a connection pipe with thousands of other users - on cable, DSL, or satellite - can result in congestion. While the vast majority of users are on the Internet checking their email or surfing the web, some users are downloading massive files, videos, or running a multi-seat business on consumer bandwidth. In order to provide the best possible speeds for the highest number of users at any given time - most broadband providers have introduced a 'Fair Access Policy'. The Fair Access Policy, or 'FAP', is designed to set limits on the heaviest users on a shared connection in order to provide the best possible experience for the greatest number of customers. The vast majority of users never experience 'FAP' and never notice any drop in their connection speeds. FAP doesn't mean you can't download a video clip, music for your iPod, or new software. But if you are downloading an entire video collection, there's a good chance you miht see a reduction in speed in order to provide 'fair access' to other subscribers using the shared bandwidth. Our experience is that, at any given time, about 5% of the customers are using up to 50% of the bandwidth. The goal of our FAP program is to make sure the other 95% have a good Internet experience.

Hughes Network Systems has been offering a consumer satellite broadband solution for over a decade. We have a good understanding of customer usage patterns and how to fairly implement a 'FAP' program. With our 'FAP' program - on our basic 'Home' service plan - the consumer can begin to see download speeds restricted when they start hitting 175 megabytes of data being downloaded continuously. On our 'Professional' plan - it's 350 megabytes of continuous downloading. But here is the key to our program and what makes us so different from a newcomer to the satellite broadband industry - we 'refresh' the customer's FAP bucket. What does that mean? It means that a heavy user is throttled back - but after a period of time - that user will have his usage 'bucket' cleared out and be able to surf at the higher speeds again. This 'recovery rate' is like a hole in a big bucket. If the user downloads a huge file and fills up the bucket...the system slows that userdown to provide fair access to the rest of the customer base. But as those files that filled up the FAP bucket drain out - the bucket becomes empty again and allows that user to have a fresh start. That means if little Johnny is on line and downloads a bunch of his favorite music videos before dinner - and hits the FAP threshold - Johnny's dad will still be able to enjoy broadband Internet speeds later that night! Our various service plans offer different sized buckets - with different sized 'refresh' holes. The bigger the plan - the bigger the bucket and the bigger the 'refresh' holes.

Another company has a 30-day monthly FAP bucket. If you hit their FAP limits - you are in the penalty box for the rest of the month. Their 'refresh' is done monthly - not on an ongoing basis. If little Johnny fills his iPod with all the latest video clips and songs from his favorite web site early in the month and eats up all of the available bits in this other company's FAP bucket- dad is going to be surfing the Internet at near dial up speeds for the rest of the month.

Yes - this other company touts a larger FAP bucket, but they are comparing apples to oranges. You only get to fill their FAP bucket once a month. Our FAP bucket is a smaller bucket - but it is constantly being 'refreshed' - and that gives you many, many buckets over the course of a month. That means that over the course of 30 days - a consumer using even a standard 'Home' subscription plan (which, by the way, offers download speeds up to 700 kbps vs. 512 kbps for the other guy) will be able to download many times more bits than with any other satellite broadband system.

The fact is that the majority of HughesNet users will never hit FAP and won’t even need to know what it means. But, if they do hit the FAP limit and are throttled back, they will 'refresh' quickly and can surf soon there-after.

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